Prodagio Case Management

Imagitek LTD

Prodagio Case Management dramatically reduces the time and risk associated with deploying a comprehensive case management system.

Solution Overview

The Big Picture:

• Manage cases through an intuitive, user-friendly, web-based application

• Reduce paper and speed case resolution through electronic document capture and streamlined, automated business processes

• Collaborate securely within and across agencies

• Deliver faster, more reliable responses to citizens and businesses

• Process, manage, share, and track case information more effectively

• Comply with regulatory mandates

• Archive closed cases electronically to ensure rapid access

Prodagio Case Management – is a comprehensive and flexible solution that meets the rigorous demands of corporate law departments, federal, state or local government agencies and other case-centric enterprises including claims groups, complaint departments, and investigative organizations. Prodagio Case Management addresses your diverse needs by providing the ideal combination of typical case management functionality along with robust content management capabilities.

Prodagio Case Management uniqueness is how the solution can be specifically configured to each case type such as: Grants, Licensing/Permitting, Investigations, Litigations/Matters, Human Resources, Customer Services and many others, even within the same organization. Prodagio Case Management streamlines and automates the entire lifecycle and adjudication process of cases. The application has been designed to provide organization with a highly intuitive, user-friendly, web-based application that provides the following benefits:

• Intuitive web-based for easy deployment and adoption across the enterprise

• Scalable architecture to meet the demands of high volume and a large user base

• Configurable data model that allows you to organize and track any number of database fields about the case

• Flexible workflow and business processes for routing items for review, and appropriate task promotion and escalation

• Robust search capabilities to locate cases quickly

• Dashboard and audit trail capabilities to manage and measure cases throughout the lifecycle

• Electronic submission capabilities between multiple submission platforms

• Authoring tools to manage and control standard language in document and correspondence

• Extensive integration capabilities for bi-directional information exchange with citizen and agency portals

• Full-text searching to locate important documents quickly

• Proactive notifications of deadlines and important dates

• Centrally controlled templates to create responses and memos quickly

• Immediate access to related cases

• Extensive security model to control access down to a specific case or attachments related to the case.

• Queuing engine to control the workload of case workers

• Increased visibility into the case and process

Prodagio Case Management consolidates the documents and forms that drive case management in the EMC Documentum unified repository that seamlessly manages personal identity information, applications and resumes, enrollment and eligibility forms, policies, memos, correspondence, government documents, faxes; print and digital data streams; and e-mail. With Prodagio Case Management, your agency can:

• Increase effectiveness with streamlined access to comprehensive internal and external information otherwise lost in silos

• Improve decision-making using collaborative workspaces that enable internal and external stakeholders to collectively leverage their experience and expertise when evaluating options

• Support regulatory compliance by classifying cases as records, ensuring they remain unaltered for after-the-fact review

• Boost efficiency with the use of predefined workflows that automatically route and track cases throughout the case management process

• Enhance visibility using real-time metrics that support dashboards, trigger rapid intervention, and deliver transparency through external portals  

	General Information
Info	Offering Classification	Solution
	Product Version	5.4
Info	Certification	DFE Accredited
	Certified Since	06/20/07
	Globalization
Info	Available Languages	English,   French
Info	Offering Composition
	Out-of-the-Box	75%
	Services	25%
	Implementation Services Not Required
Info	Services Available from Provider
	Implementation/Configuration Services
	Maintenance
	Technical Support
Info	Number of Deployments
	11-15
Info	EMC Products Supported
	Documentum
Info	Platform Support
	Server Operating System	Linux,   Windows
	RDBMS	Oracle,   DB2,   SQL Server
	Application Server	Apache Tomcat,   BEA WebLogic
	Application Server Operating System	Linux,   Windows
	Client Operating System	Windows
	Client Browser	Microsoft Internet Explorer

Product Information

• Prodagio Case Management Data Sheet

More Information

• Contact Provider